Dealing With Elevator Noise In Condo Apartment

Elevators are part of all multi-residential buildings and condominiums taller than three stories. Dealing with elevator noise in a condominium is a common challenge for condominium residents.

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Clients often ask whether it is possible to soundproof an apartment to reduce elevator noise. In most cases, this noise is structure-borne, traveling through multiple building components such as walls, ceilings, and floors.

Because the noise propagates through many structural paths, it is extremely difficult, if not impossible, to fully isolate an apartment from elevator-related sounds. While minor reductions may be achieved through targeted damping or vibration isolation, complete soundproofing against elevator noise is generally unattainable in existing buildings.

Regulatory situation

In Ontario, there is no regulatory limit specifying how much elevator noise in a condominium apartment is considered acceptable. This can create challenges when management asserts that the noise is “normal”.

In such cases, a qualified acoustical consultant may be needed to measure and document the noise levels. The consultant can then compare the results to industry-recommended limits or the World Health Organization (WHO) Guidelines for Community Noise, providing an objective basis for further action or mitigation discussions.

Complaining about elevator noise

Addressing elevator noise often requires a coordinated effort between residents, condominium management, and, when necessary, elevator technicians and acoustical consultants. Always ensure that any actions follow the procedures and guidelines established by your condominium’s governing documents to maintain compliance and minimize conflicts.

Suppose you're dealing with elevator noise in your condominium and wish to file a formal complaint. Following the appropriate procedures and channels is essential to address your concerns effectively. Here's a step-by-step guide on how to complain about elevator noise in a condominium:

Steps to follow

  • Document the Noise:
      • Before making a complaint, gather evidence of the elevator noise. Note the noise's time, duration, and intensity, and if possible, record it using your smartphone. Having concrete evidence will strengthen your case.
  • Review Condominium Rules and Regulations:
      • Familiarize yourself with the condominium's rules and regulations. Check if there are specific guidelines or procedures for addressing noise complaints. This information is usually outlined in the condominium's bylaws.
  • Contact Property Management:
      • Reach out to your condominium's property management to report the issue. Provide a detailed description of the problem, including your gathered evidence.
  • Submit a Written Complaint:
      • Formalize your complaint by submitting a written document. Clearly state the elevator noise problem, including when it occurs and its impact on residents. Attach any evidence you've collected. Be polite and professional in your communication.
  • Request an Inspection:
      • Request that the property management conduct an inspection to identify the noise source. Ask the property manager to engage an acoustical consultant to test the noise level and recommend remediation of the noise. This step is crucial in determining the appropriate corrective actions.
  • Attend Condominium Meetings:
      • If your condominium holds regular meetings, attend them to raise your concerns in person. This allows you to express your grievances directly and inquire about the progress in resolving the issue.
  • Seek Support from Neighbors:
      • If other residents are experiencing similar elevator noise issues, encourage them to file complaints. A collective effort can strengthen the case and pressure the management to address the problem promptly.
  • Consider Legal Advice:
      • If the issue persists and the condominium management is unresponsive, you may want to seek legal advice. Consult with a lawyer familiar with condominium law to explore potential legal avenues.
  • Follow up Regularly:
      • Keep track of your complaint's status by following up regularly. Ask for updates on the investigation and any proposed solutions. Persistence can be essential in ensuring that your concerns are not overlooked.

Remember to approach the elevator noise situation calmly and professionally to increase the likelihood of a positive resolution to the elevator noise issue.

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About the Author Ivan Koval

The author is the publisher of the Soundproofing.Expert website. He is a soundproofing and building acoustics consultant working in Toronto and GTA, Ontario, Canada. Telephone (416) 471-2130

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